18-CARAT GOLD JEWELRY
GENERAL TERMS AND CONDITIONS OF SALE
APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
The General Terms and Conditions of Sale set forth below apply to all orders for products and services placed through the website www.unchicfou.ch. The customer must review the General Terms and Conditions of Sale prior to placing any order; the General Terms and Conditions of Sale are available on the website. The company un chic fou reserves the right to amend or modify these Terms and Conditions at any time; the version of the Terms and Conditions applicable to any sale is the one posted online on the website www.unchicfou.ch at the time the order is placed. Consequently, placing an order requires the customer’s full and unconditional prior acceptance of these Terms and Conditions by clicking the button “I have read and accept the Terms and Conditions of Sale.”
SITE INFORMATION AND SITE ACCESSIBILITY
www.unchicfou.ch is an e-commerce website owned and operated by Nathalie Rossel. The site is open to all Internet users and is generally accessible 24 hours a day, 7 days a week, except in the event of an interruption—whether scheduled or unscheduled—by un chic fou or its service providers for maintenance purposes or in cases of force majeure (as defined herein). un chic fou shall not be held liable for any damages, of any nature whatsoever, resulting from the unavailability of the website. un chic fou does not guarantee that its website will be free of anomalies, errors, or bugs, nor that the website will operate without failure or interruption. In this regard, it may freely determine, at its sole discretion, any period during which the website or its content may be unavailable. un chic fou Nor can it be held liable for problems with data transmission, connectivity, or network unavailability.
REGISTRATION ON THE WEBSITE
To place an order, customers must first register on the website by creating an account containing their details. Customer registration on the website is validated by the un chic fou team after verifying the standard form completed by the customer. The customer receives a registration confirmation email. When creating their account, customers must ensure that the information they provide is accurate and complete. Customers are required to keep their personal information up to date. In the event of an error in the recipient's contact details, un chic fou cannot be held responsible for the inability to deliver products. By registering on the site, the customer declares and guarantees to un chic fou that they are of legal age and have the legal capacity to enter into contracts. un chic fou may delete the customer's account at any time, for any reason, at its sole discretion.
DATA PROTECTION AND INTELLECTUAL PROPERTY
In Switzerland, personal data is protected, in particular, by the Federal Data Protection Act (FDPA of June 19, 1992—as of January 1, 2014). All elements of the website un chic fou are and remain the exclusive intellectual property of un chic fou. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever—even in part—any elements of the website, whether software or visual content. The content of the website www.unchicfou.ch, including text, graphics, photos, and other illustrations of any kind, is protected by trademark law. Any use of the trademark un chic fou and/or its logo in any form or manner whatsoever is prohibited without the prior written consent of the author.
PERSONAL DATA
The information requested from the buyer is necessary for processing their order and may be communicated exclusively to the contractual partners of un chic fou involved in the execution of this order. The buyer is solely responsible for accessing and using the means of access (username, password) provided to them at the end of the registration process. They are solely responsible for any consequences that may result. The buyer's personal data communicated to un chic fou is treated as confidential. un chic fou undertakes never to disclose it to any third party.
DESCRIPTION OF ITEMS
The items offered for sale on the website www.unchicfou.ch are described and presented as accurately as possible. Should any errors occur, un chic fou the company shall not be held liable under any circumstances for such errors. The photos of the items are for illustrative purposes only.
ORDER
The customer may select as many products as they wish, which will be added to the shopping cart. The shopping cart summarizes the products selected by the customer, along with their prices and associated fees. The customer may freely modify the shopping cart before confirming their order. Confirmation of the order constitutes the customer’s acceptance of the Terms and Conditions, the purchased products, their prices, and the associated fees. A confirmation email summarizing the order (products, prices, product availability, quantity, etc.) will be sent to the customer via un chic fou. To this end, the customer expressly agrees to the use of email to confirm the contents of their order. Invoices are available in the “My Account” section of the website. un chic fou reserves the right to refuse the purchase offer if the desired product is out of stock.
PRICES AND PAYMENT TERMS
The prices listed are in Swiss francs and include VAT. They do not include shipping costs, which must be paid by the buyer. un chic fou reserves the right to change its prices at any time, but products will be invoiced on the basis of the prices in effect at the time the order is placed, subject to availability. The price is payable upon ordering. The buyer can pay for their order via PayPal's secure electronic payment system, Twint, or credit card (Visa, Mastercard, or American Express).
DELIVERY
un chic fou Ships only within Switzerland, with delivery within 2–3 business days. For personalized items, the shipping time is 5 business days (engraving) and 8 business days (embroidery). un chic fou is not liable for any damaged or lost jewelry or for any delays in delivery. Delivery is made via the postal service with a tracking number to the address provided by the buyer at the time of order. Delivery is made to the shipping address provided by the customer, provided that this is the customer’s residential address, the address of a natural person of their choice, or a business address (delivery to their company). Delivery cannot be made to hotels or P.O. boxes. Otherwise, the product will be returned to theun chic fou.
Customers can also choose the "Click & Collect" option and pick up their order at our store at 8 Rue Verdaine, 1204 Geneva.
RIGHT OF RETURN AND REFUND
The buyer is authorized to return the item ordered toun chic fou within fourteen days of receiving their order. Returns must be notified in advance by email to the following address: contact@unchicfou.com. Return shipping costs are your responsibility. The return of the product is the responsibility of the buyer. un chic fou cannot be held responsible for any loss of your package. We therefore recommend that you send your return by registered mail so that you have a tracking number.Returnsshould be sent to the store at Rue Verdaine 8, 1204 Geneva.
un chic fou will make the refund using the same payment method used for the transaction. un chic fou does not accept returns of defective items that have been worn, used, and/or are not in their original packaging. In such cases, the items will be returned to the buyer at their own expense and under their responsibility, and no refund will be issued. In the event of a return, un chic fou asks the buyer to follow the procedure below: – Carefully pack the item in a box or bubble envelope – Send the package by mail, with signature upon delivery – It is important that the buyer keeps the tracking number so they can track the package – The package must be addressed to un chic fou, Rue Verdaine 8, 1204 Geneva. Sale items cannot be returned or exchanged. Return shipping costs are the responsibility of un chic fou if the product delivered to the customer is different from the product ordered or if it is delivered damaged.
We do not accept returns or exchanges on any personalized products.
USE
Rhodium-plated silver and gold-plated brass can wear out over time and/or due to other factors such as frequent washing, contact with perfume or creams. Store your jewelry in its original packaging and try to remove it before washing, swimming, or applying cosmetics. Cleaning products available at pharmacies will allow you to clean them easily.
APPLICABLE LAW AND JURISDICTION
Any dispute arising from the use of the website www.unchicfou.ch is governed by Swiss law. These Terms and Conditions are governed by Swiss law and, in particular, by the Swiss Code of Obligations, which governs matters not expressly addressed in these Terms and Conditions. This applies to both substantive and procedural rules. In the event of a dispute or complaint, the buyer shall first contact un chic fou to seek an amicable resolution.
